Brightspeed Customer Service HelpCall for SupportMember of the Brightspeed affiliate network operated by Digital Globe Services.Not the official Brightspeed website. Official site: brightspeed.com
Billing & Account
Brightspeed Billing and Account Support
How Brightspeed statements, payment settings and account changes work, and how to get them dealt with.
ⓘMember of the Brightspeed affiliate network operated by Digital Globe Services.Not the official Brightspeed website. Official site: brightspeed.com
Statements
Understanding Your Brightspeed Statement
Most statement queries come down to a line that is not self-explanatory rather than an actual error. Statements are issued and administered by Brightspeed, so queries are resolved directly with them.
If something looks wrong, we can explain how it is raised with Brightspeed and what information to have to hand.
Payment Settings
Autopay — setting it up, changing the card or account it draws from, or stopping it.
Paperless statements — switching over, or switching back to posted statements.
Payment method — replacing an expired card or updating bank details on the account.
Statement date — understanding when the cycle runs and what that means for your payment date.
Account Changes
Changes We Can Help With
Contact details — updating the phone number, email or correspondence address held on the account.
Authorised users — adding or removing someone who is allowed to make changes.
Account access — getting back in when you cannot, and re-securing the account afterwards.
Transferring the account — moving it to another person when a household changes.
Moving home — what happens to the account and the equipment when you relocate.
Have your details ready
Account changes are made by Brightspeed and need verification. Have the name on the Brightspeed account and the service address to hand when you call 877-413-4666.
Brightspeed Billing Support
We will make sure your call reaches the team that handles it.