The questions we are asked most often on the Viasat support line.
Call 877-413-4666 and we will make sure you reach the right team. Technical support, billing and account changes are handled by Viasat directly, and we connect you rather than leaving you to navigate a phone menu.
Our line is 877-413-4666, open seven days a week between 7AM and 11PM Eastern. Tell us what the issue is and we will get you to Viasat's support team.
Technical support for Viasat service is provided by Viasat directly. Our line helps you identify what the issue is and makes sure your call reaches their technical team, including arranging an engineer visit where one is needed.
Outage status is reported by Viasat. Call and we will establish whether your issue looks like an area outage or something specific to your address, then connect you to Viasat for the restoration position.
Billing is administered by Viasat on your account. We can explain how a statement is structured and what a query involves, then connect you to Viasat to have it resolved.
Yes. The line is open seven days a week, 7AM to 11PM Eastern, including weekends.
Your service address, the name on the Viasat account, and a short description of the problem. For technical faults it also helps to be near the equipment when you are connected.
No. There is no charge for calling this line.
Slow speeds, Wi-Fi dropping out, a connection that will not come back after a power cut, or Viasat modem & dish showing the wrong lights. Faults like these are diagnosed and resolved by Viasat directly. Call and we will make sure your call reaches their technical team.
Statements, autopay, paperless settings, payment methods and charge queries are administered by Viasat. We can explain how each is handled and connect you to the right team.
Account access, contact details and authorised users are managed by Viasat on your account. We can explain what each change involves and get your call to the right team.
Equipment replacement, returns and technician visits are arranged by Viasat. We can explain what to expect and make sure your call reaches them.
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