The questions we are asked most often on the WOW! support line.
Call 877-413-4666 and we will make sure you reach the right team. Technical support, billing and account changes are handled by WOW! directly, and we connect you rather than leaving you to navigate a phone menu.
Our line is 877-413-4666, open seven days a week between 7AM and 11PM Eastern. Tell us what the issue is and we will get you to WOW!'s support team.
Technical support for WOW! service is provided by WOW! directly. Our line helps you identify what the issue is and makes sure your call reaches their technical team, including arranging an engineer visit where one is needed.
Outage status is reported by WOW!. Call and we will establish whether your issue looks like an area outage or something specific to your address, then connect you to WOW! for the restoration position.
Billing is administered by WOW! on your account. We can explain how a statement is structured and what a query involves, then connect you to WOW! to have it resolved.
Yes. The line is open seven days a week, 7AM to 11PM Eastern, including weekends.
Your service address, the name on the WOW! account, and a short description of the problem. For technical faults it also helps to be near the equipment when you are connected.
No. There is no charge for calling this line.
Slow speeds, Wi-Fi dropping out, a connection that will not come back after a power cut, or WOW! gateway showing the wrong lights. Faults like these are diagnosed and resolved by WOW! directly. Call and we will make sure your call reaches their technical team.
Statements, autopay, paperless settings, payment methods and charge queries are administered by WOW!. We can explain how each is handled and connect you to the right team.
Account access, contact details and authorised users are managed by WOW! on your account. We can explain what each change involves and get your call to the right team.
Equipment replacement, returns and technician visits are arranged by WOW!. We can explain what to expect and make sure your call reaches them.
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