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ADT Authorized Provider β€” SafeStreetsADT Customer Service HelpCall for SupportMarketing partner of SafeStreets, an ADT Authorized Provider.Not the official ADT website. Official site: adt.com
ADT Customer Service & Support

ADT Customer Service and Technical Support

Looking for ADT customer service? Technical support, billing and account changes are handled by ADT directly. Call our line and we will make sure you reach the right team without working through a phone menu.

ⓘMarketing partner of SafeStreets, an ADT Authorized Provider.Not the official ADT website. Official site: adt.com

πŸ“ž Call 877-413-4666 for Support

Support line open Mon–Sun, 7AM–11PM EST Β· No charge to call

What We Help With

ADT Support β€” What We Can Do

ADT customer support covers a lot of ground. These are the four areas most calls fall into, and what happens with each.

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Alarm and sensor problems

False alarms, a sensor that keeps reporting a fault, a panel showing trouble conditions, or a system that will not arm. Alarm faults are handled by ADT and SafeStreets directly, and we will make sure your call reaches them.

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Billing and account questions

Monitoring statements, payment methods and billing contacts are administered by ADT. We can explain the process and connect you to the right team.

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App and access help

App access, user lists, emergency contacts and the verbal passcode are managed by ADT on your account. We can explain the process and connect you.

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Equipment and service visits

Sensor and battery replacement, added devices and technician visits are handled by ADT and SafeStreets. We can explain the process and connect you.

Common Issues

Issues ADT Customers Call About

These are the issues ADT customers most often need support with. Each is resolved by ADT, and we will make sure your call gets to them.

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False alarms

Why they happen, how to cancel one properly, and how to stop them recurring.

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Low battery warnings

Which device is reporting it and how the battery is replaced.

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Panel offline

A ADT panel that has lost its connection and how to bring it back.

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System will not arm

Open zones, faulted sensors, and working through them one at a time.

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App access

Getting back into the ADT app and managing who else has access.

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Emergency contacts

Updating who gets called and in which sequence.

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A charge you did not expect

Going through the monitoring statement line by line.

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Camera problems

Cameras that dropped off the network or stopped recording.

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Moving home

What happens to the system and the agreement when you move.

Before You Call

First Steps That Often Fix It

Running through these first often resolves the problem, and if it does not, it makes the call to ADT considerably faster.

1
Identify which device is reporting
The panel or app will name the zone or sensor. That tells us where to start.
2
Check for a low battery warning
A surprising share of faults come down to a sensor battery rather than the panel itself.
3
Confirm the panel is online
If the panel has lost connectivity, the fix is different from a single failed sensor.
4
Have your passcode ready
Account changes need verification, so have the verbal passcode to hand before you call.

Still not working?

Call 877-413-4666 and we will make sure you reach ADT's support team with the details you have already gathered.

Billing & Account

ADT Billing and Account Support

Billing questions are the second most common reason people look for ADT customer service. Your account and statements are administered by ADT, so billing matters are resolved directly with them.

The changes people most often need are setting up or cancelling autopay, switching to paperless statements, updating the payment method held on the account, changing contact details or authorised users, and transferring an account when someone moves out of a shared home. Each of these is made on your ADT account by ADT.

If a charge does not look right, we can explain how it is raised with ADT and what information to have ready before you speak to them.

Reaching Us

How to Reach ADT Support

One number, and we make sure your call reaches the team that can actually resolve it.

1
Call 877-413-4666
Lines are open seven days a week, 7AM to 11PM Eastern, and answered by a person rather than an automated menu.
2
Describe the problem
Tell us what is happening in your own words. There is no need to know the technical terminology.
3
We identify what it is
We identify what the issue actually is and which ADT team handles it, so you are not passed between departments.
4
Escalated only if it needs to be
Your call is transferred to ADT for technical support, billing and account matters, which are handled by them directly.
Support Questions

ADT Customer Service β€” Frequently Asked Questions

How do I contact ADT customer service?

Call 877-413-4666 and we will make sure you reach the right team. Technical support, billing and account changes are handled by ADT directly, and we connect you rather than leaving you to navigate a phone menu.

What is the ADT customer service phone number?

Our line is 877-413-4666, open seven days a week between 7AM and 11PM Eastern. Tell us what the issue is and we will get you to ADT's support team.

Can you help with ADT technical support?

Technical support for ADT service is provided by ADT directly. Our line helps you identify what the issue is and makes sure your call reaches their technical team, including arranging an engineer visit where one is needed.

Can you help me with a ADT billing question?

Billing is administered by ADT on your account. We can explain how a statement is structured and what a query involves, then connect you to ADT to have it resolved.

Is ADT support available on weekends?

Yes. The line is open seven days a week, 7AM to 11PM Eastern, including weekends.

What should I have ready when I call?

Your service address, the name on the ADT account, and a short description of the problem. For technical faults it also helps to be near the equipment when you are connected.

Do you charge for this?

No. There is no charge for calling this line.

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Reach ADT Customer Service

Technical support, billing and account changes β€” we connect you to ADT.

πŸ“ž 877-413-4666 Mon–Sun Β· 7AM–11PM EST