Billing & Account

ADT Billing and Account Support

How ADT statements, payment settings and account changes work, and how to get them dealt with.

ⓘMarketing partner of SafeStreets, an ADT Authorized Provider.Not the official ADT website. Official site: adt.com

Statements

Understanding Your ADT Statement

Most statement queries come down to a line that is not self-explanatory rather than an actual error. Statements are issued and administered by ADT, so queries are resolved directly with them.

If something looks wrong, we can explain how it is raised with ADT and what information to have to hand.

Payment Settings

Autopay — setting it up, changing the card or account it draws from, or stopping it.
Paperless statements — switching over, or switching back to posted statements.
Payment method — replacing an expired card or updating bank details on the account.
Statement date — understanding when the cycle runs and what that means for your payment date.

Account Changes

Changes We Can Help With

Contact details — updating the phone number, email or correspondence address held on the account.
Authorised users — adding or removing someone who is allowed to make changes.
Account access — getting back in when you cannot, and re-securing the account afterwards.
Transferring the account — moving it to another person when a household changes.
Moving home — what happens to the account and the equipment when you relocate.

Have your details ready

Account changes are made by ADT and need verification. Have the name on the ADT account and the service address to hand when you call 877-413-4666.

ADT Billing Support

We will make sure your call reaches the team that handles it.

📞 877-413-4666 Mon–Sun · 7AM–11PM EST