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Billing & Account
AT&T Billing and Account Support
How AT&T statements, payment settings and account changes work, and how to get them dealt with.
ⓘMember of the AT&T affiliate network operated by Digital Globe Services.Not the official AT&T website. Official site: att.com
Statements
Understanding Your AT&T Statement
Most statement queries come down to a line that is not self-explanatory rather than an actual error. Statements are issued and administered by AT&T, so queries are resolved directly with them.
If something looks wrong, we can explain how it is raised with AT&T and what information to have to hand.
Payment Settings
Autopay — setting it up, changing the card or account it draws from, or stopping it.
Paperless statements — switching over, or switching back to posted statements.
Payment method — replacing an expired card or updating bank details on the account.
Statement date — understanding when the cycle runs and what that means for your payment date.
Account Changes
Changes We Can Help With
Contact details — updating the phone number, email or correspondence address held on the account.
Authorised users — adding or removing someone who is allowed to make changes.
Account access — getting back in when you cannot, and re-securing the account afterwards.
Transferring the account — moving it to another person when a household changes.
Moving home — what happens to the account and the equipment when you relocate.
Have your details ready
Account changes are made by AT&T and need verification. Have the name on the AT&T account and the service address to hand when you call 877-413-4666.
AT&T Billing Support
We will make sure your call reaches the team that handles it.